360 feedback – fear, frustration or fantastic insights for change?

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Posted on 29th April 2011 by Andy Britnell in Effective feedback |Insights Discovery Profiles

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360 degree feedback for leaders and managersIn our programme to help managers become better leaders and develop high performing teams, we use Insights® personality profiles and 360 degree feedback tools (Insights® Full Circle). Used with the right intention, well developed coaching skills and good practice, 360 degree feedback can be highly effective.

So what determines a positive outcome when using 360 degree feedback?

Our guest post today is from Caroline Talbott who is a specialist in helping senior executives create exceptional results in both their business and personal life. She often uses 360 degree feedback to help this process. You can follow Caroline on Twitter.

“What’s your attitude to 360 feedback? One of the above? Or maybe none of the above but you still don’t feel you’re getting much out of it.”

Many organisations invest a huge amount of effort and money collecting feedback on their managers from their boss, their peers, direct reports, customers and suppliers and having it compiled into a lengthy report. This is intended to give members of the management team a view of their behaviour from the perspective of all the groups they work with.

I often work 1:1 with these managers to help them understand and act on their feedback and I’ve now found the key to what makes this a really worthwhile exercise.

The trick is to find the thing that really drives the behaviours that are commented on rather than coming up with a whole shopping list of things that appear to have no connection. Very often the sheer size of the list means they have absolutely no chance of doing them (you’ve been there I’m sure!) – and anyway they are often ‘behaviours’ or ‘capabilities’ which are only the surface presentation of what’s really going on.

So what does that mean?

It means looking for the personality styles, beliefs or values that cause someone to behave in a particular way.

For example one manager had comments that he lacked confidence and should speak up more in meetings. Listening to him I realised that he had more of a ‘reflector’ style of processing information (‘stand back’, gather data, ponder and analyse, delay reaching conclusions, listen before speaking, thoughtful) rather than the more ‘activist’ style of most of his colleagues (‘here and now’, gregarious, seek challenge and immediate experience, open-minded, bored with implementation). He didn’t lack confidence but he did need more time than them to come up with what he wanted to say. Once we uncovered this we were then able to devise some useful strategies to become more effective:

1. Point out to his colleagues the differences in their styles and the fact that he needed time to process (and wasn’t just slow or stupid!)

2. ‘Think out loud’ and rehearse the arguments for and against a proposal (which helps others think them through as well)

3. Simply say “I’ll come back to you with an answer this afternoon”

Not a shopping list of actions, just a few different behaviours to achieve more positive interactions and results in his team.

To discover the real drivers behind managers behaviours you need good questioning and listening skills and to be in rapport with the individual so that they can be open about what’s really going on for them. Which means using good coaching skills.

What are your tips for making the most of 360 feedback?

3 Lessons in Leadership from the Primary Classroom

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Posted on 14th April 2011 by Andy Britnell in leadership

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3 lessons in leadershipToday we have a great post from Ali’s daughter, Katy Stewart, who is a freelance writer. You can follow Katy Stewart on Twitter or read her travel blog, Starry-Eyed Travels.

What do teachers know about how to run a business?

How can teaching a group of children be anything like managing a team of adults?

I’m not saying that teachers would necessarily be good at running a business, but on a day-to-day basis, they manage 30 individuals, all with differing needs, abilities and working styles. Their job is to get the best they can out of each one of them and facilitate them to achieve their potential, encouraging them to work both independently and cohesively as a team, depending on the situation. Would you like the members of your team to achieve their potential and work effectively, both independently and collaboratively? In that case, some rules of the classroom might just be applicable to your workplace.

1. Know your team

The first rule of teaching is that you have to know your children very well indeed, and get to know them quickly. If you don’t know each child’s temperament, their unique skill set and their preferred way of working, things very quickly go wrong. If the understanding between you breaks down, the children become frustrated, there is no trust and very quickly, in a primary classroom, anarchy breaks out.

Adults, who have generally had time to pick up social skills and who risk being fired if they throw a tantrum, may not react in the same way, but if you do not know the individual members of the team and maximise the talents and skills they bring, then your team is not going to work very effectively. If there is a relationship of trust and mutual respect and understanding, you will know how best to motivate them. For both adults in a workplace and children in a classroom, this increases self-esteem, productivity and quality of work.

2. Explain things clearly

Lessons in Leadership - clear objectiveHave you ever come out of a meeting less sure about what you were supposed to be doing than when you went in? Communication is vital and if explanations are not clear, then all sorts of problems occur. In the classroom, children will do the first thing you tell them.

If you say: “I’d like you to draw a diagram…” they will instantly start opening books, getting out pencils, fighting over rulers, and will not listen to the rest of the explanation about what they actually have to do. In teaching, you start with the objective: what you want them to achieve as the final outcome. Then you explain the first step in the process of how to achieve that and let them begin working. You give them information in short bites, as they need it, because if you drone on for 20 minutes, they will lose interest and start throwing things. Anarchy reigns, once again.

Again, adults will (hopefully) not react in quite the same way to a convoluted explanation of a task, but even if they look like they’re still listening, their minds will be elsewhere. Professionals with a bit of life experience will not need as much direction as children, so you don’t have to check up on them every 15 minutes, but make sure the outcome you want them to achieve is crystal clear. Give as much or as little specific direction as you think is needed and be available for them to check brief points with you. It is far quicker and more efficient than explaining everything five times over.

3. “Magpie”

How to be a magpie is a lesson that trainee teachers learn very early on in their careers. There is too much to do to waste hours coming up with a new way to teach a lesson on volcanoes if someone else has already come up with a fabulous idea of how to do it.

Children learn to be magpies as well, whether this is sharing a great word they have learnt, using somebody’s explanation to help solve a maths problem, or looking up a top tip for designing a Roman vase.

In the workplace, you can have an environment of collaboration when it comes to ideas. Rather than fiercely protecting a good idea so that nobody else will ‘steal’ it, share it; with other people’s perspectives and thoughts it will be honed to be even better. At some point in return, you will be on the receiving end of a great idea, so this kind of collaboration can only be a good thing for everybody. This does not mean simply taking someone’s idea and shoehorning it into your own work, but adapting it for your situation.

Lessons in leadership - don't re-invent the wheelThis is the key to being a magpie – identifying a stroke of brilliance when you see it then adapting that raw idea into something of your own. In other words, don’t waste your energy reinventing the wheel; spend your time making it the perfect wheel for your needs.

The amazing thing is that when you have a really good atmosphere of collaboration, ideas zip and zing all the time, everybody chips in. You can hardly identify the original ideas in the finished ‘product’ – just like you cannot discretely point out the butter, flour and eggs in a baked cake – but everyone feels a satisfaction that they played some part in making it happen.

Teachers aim for this kind of classroom environment and if they achieve it on a sustained basis, it gives them immense job satisfaction. It comes if you have good relationships, a trusting atmosphere, clearly explained objectives and an ethos of collaboration. The energy in a room of 30 engaged, interested, motivated children is just incredible. There’s no reason why you shouldn’t “magpie” these lessons from the classroom and inject some of the same energy and satisfaction into your workplace. It will make it a wonderful place to be.

Your Personality Colours Your Leadership Style…

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Posted on 5th April 2011 by Ali Stewart in Insights Discovery Profiles |Leadership Style

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Your personality colours your leadership style…. because you leak who you are into everything you do!

When delivering our Leading & Developing High Performance training programme to leaders or trainers, we always start with personality.

To understand others, you first have to understand yourself, and great leaders recognise this. We underpin the programme with the most profound and beautiful personality tool, Insights Discovery®, designed by father and son team, Andi Lothian and Andy Lothian, based in Dundee.

Driven by a desire to make the established theories of Dr Carl Jung even more accessible to people, the Lothians built this tool simply and powerfully on just 4 colours, with an incredible accuracy rate of 96%. From 4 colours, you can then go as deep as you like – 8 types, 16 types, 72 types, the less conscious, the shadow and so on, as deep as you want to go.

The perfect simplicity of the 4 colours makes it fun and accessible to everyone, not just leaders but children too … and even animals have colours! As my young son announced,

“Mummy, I think Harriet (tabby cat) is Red, Blue, Yellow, Green, do you?”. I said, “ I think you’re right, darling, but tell me why you think that.”

Thoughtfully he said, well … she is very demanding about what she wants, she wants it now (a stroke, food, to be let out) and always wants to take a swipe at you (Fiery Red); she is very particular about when she is fed, always miaowing and asking for her food at exactly the same time every day and needs you to pay attention and give it to her, otherwise she gets in a huff (Cool Blue), she can be quite entertaining and funny when she’s playing and in a ‘chatty’ mood (Sunshine Yellow), and occasionally she does notice when you’re sad, she purrs gently to calm you down and cuddles up with you (Earth Green).

Personality profiles - what is your psychological preference?

As leaders, the ability to tap into 4 colours is crucial. Typically we get stuck in our own preferred style according to our personality preferences, because for most of us, one or two colours are more dominant than the others. Discovering what it is like for you, could possibly by the turning point, as Pam Hothi has found out:

I would like to express my thanks to you for the wonderful report. I finally feel that someone understands me, but more importantly I understand myself! It was incredible reading this report as every part of it was me!! Its really helped me understand how I need to develop myself and I most certainly will be working on this.

I’ve been reflecting all weekend on how I can do things better but also all the positive aspects. I still can’t believe how true the report is, every word, sentence I could relate to, even my weakness’s were so true! Its truly amazing and I will be most definitely recommending people go through this process.

Once again, thank you so much. Finally, 37 years on, I get who I am!!:)

Kindest regards
Pam Hothi
Chaos Theory

If you would like to purchase an Insights Discovery personality profile for yourself please contact Ali Stewart