In our programme to help managers become better leaders and develop high performing teams, we use Insights® personality profiles and 360 degree feedback tools (Insights® Full Circle). Used with the right intention, well developed coaching skills and good practice, 360 degree feedback can be highly effective.
So what determines a positive outcome when using 360 degree feedback?
Our guest post today is from Caroline Talbott who is a specialist in helping senior executives create exceptional results in both their business and personal life. She often uses 360 degree feedback to help this process. You can follow Caroline on Twitter.
“What’s your attitude to 360 feedback? One of the above? Or maybe none of the above but you still don’t feel you’re getting much out of it.”
Many organisations invest a huge amount of effort and money collecting feedback on their managers from their boss, their peers, direct reports, customers and suppliers and having it compiled into a lengthy report. This is intended to give members of the management team a view of their behaviour from the perspective of all the groups they work with.
I often work 1:1 with these managers to help them understand and act on their feedback and I’ve now found the key to what makes this a really worthwhile exercise.
The trick is to find the thing that really drives the behaviours that are commented on rather than coming up with a whole shopping list of things that appear to have no connection. Very often the sheer size of the list means they have absolutely no chance of doing them (you’ve been there I’m sure!) – and anyway they are often ‘behaviours’ or ‘capabilities’ which are only the surface presentation of what’s really going on.
So what does that mean?
It means looking for the personality styles, beliefs or values that cause someone to behave in a particular way.
For example one manager had comments that he lacked confidence and should speak up more in meetings. Listening to him I realised that he had more of a ‘reflector’ style of processing information (‘stand back’, gather data, ponder and analyse, delay reaching conclusions, listen before speaking, thoughtful) rather than the more ‘activist’ style of most of his colleagues (‘here and now’, gregarious, seek challenge and immediate experience, open-minded, bored with implementation). He didn’t lack confidence but he did need more time than them to come up with what he wanted to say. Once we uncovered this we were then able to devise some useful strategies to become more effective:
1. Point out to his colleagues the differences in their styles and the fact that he needed time to process (and wasn’t just slow or stupid!)
2. ‘Think out loud’ and rehearse the arguments for and against a proposal (which helps others think them through as well)
3. Simply say “I’ll come back to you with an answer this afternoon”
Not a shopping list of actions, just a few different behaviours to achieve more positive interactions and results in his team.
To discover the real drivers behind managers behaviours you need good questioning and listening skills and to be in rapport with the individual so that they can be open about what’s really going on for them. Which means using good coaching skills.
What are your tips for making the most of 360 feedback?







